Returns & Refunds

Returns & Refunds

We want you to love your POPULUS socks. If something isn’t right, we’re here to make it easy.

Our Policy

• Items may be returned within 30 days of delivery.
• Items must be unworn, unwashed and in original packaging with tags attached.
• For hygiene reasons, socks that have been worn or washed cannot be returned.

How to Start a Return

1. Email support@populussocks.com with your order number and the reason for return.
2. We’ll reply with return instructions and (where applicable) a return address.
3. Ship the item back. We’ll process your refund within 5–7 business days of receiving it.

Refunds

Refunds are issued to the original payment method. Please allow up to 10 business days for the funds to appear, depending on your bank or card provider.

Exchanges

Wrong size? Contact us within 30 days and we’ll help arrange an exchange (subject to stock availability). Return shipping for exchanges may apply.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days with photos, and we’ll make it right at no cost to you.